What is a rental program?
A rental program allows you to earn income on the condominium unit you own by renting it nightly like a hotel.  This arrangement is sometimes referred to as condo-hotel or condotel.

What are the advantages of participating in a rental program?
A rental program manages the rental process for you, from providing guest services and facilities maintenance to marketing and accounting.

What management services are offered by the Ala Moana Hotel Rental Program?
The Ala Moana Rental Program is administered by a team who are leaders in condominium and hotel management in the State of Hawaii.  Our seasoned professionals are well versed in occupancy balancing.  Our integrated sales and marketing efforts offer global reach through wholesale, retail, travel agent, and electronic marketing channels.

What guest services are provided by the Ala Moana Hotel Rental Program?
We provide 24/7 guest reception and operator assistance, bell service, parking valet, full time housekeeping and maintenance, and security.

What owner relations services are provided by the Ala Moana Hotel Rental Program?
We provide a full time, dedicated owner relations team.  A newsletter is distributed quarterly with timely updates on issues pertaining to the management and marketing of Ala Moana Hotel.

What financial returns and reporting can I expect?
We provide detailed preparation of owner account statements, as well as collection and processing of Hawaii State General Excise and Transient Accommodations Taxes.  A portion of rental income earned by your unit is distributed to you, and a portion is allocated to the management and maintenance of your unit.  You do not share in rental income from units that you do not own.

How often will I receive financial reports and how often are disbursements paid?
Account statements are mailed to owners on the twenty-fifth day of every month for activity of the previous month.  Monthly direct deposit is available.

Who manages the repair and upkeep of my unit?
The management company is responsible for maintenance of all units in the rental program.  Owners are responsible for the cost of repairs to the interior of the unit they own, however the management company facilitates the effort.  Upkeep of common areas is administered through the owner association.

How often may I stay in my unit?
Owners are welcome to stay in their unit on dates when it is not otherwise reserved.  Owners are asked to make reservations at least 60 days in advance (120 days for arrivals between December 22 - January 5), and we will do everything possible to fulfill your request.  Reservation confirmation is subject to availability.